Customer testimonials

We've compiled real feedback and photos from some of our recent customers. 100% smiles and sunshine are boring though - sometimes, people's purchases don't go in a straight line. The Instant Classic team is here to help out no matter what, so we've included the less-than-perfect experiences.

Stuff like your personal circumstances changing and needing to return a system. Or realising you needed a turntable with different functionality. Or making a boo-boo and losing or damaging a stylus. These things have all happened to our real customers, and we're proud to share them with you.

Chryssie from Melbourne got the Starter Turntable System in May 2020. "The sound quality is beyond what I expected."

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"I stumbled across Instant Classic. Drawn to their turntable stereo system subscription, it was the simplest, most cost-effective and impressive way to get set up and start playing some sweet tunes.

Within less than a week (and with some next-level customer service), I had received my dream record player and a stellar set-up to match. 

The sound quality is beyond what I expected, the warm crackle of the record is literally music to my ears every time it plays, and the record player stays on pretty much all of my waking hours."

Nezzia from Torquay got the Starter Turntable System in June 2020. "I'm very impressed by the customer service, and feel very well looked after, even long after my purchase."

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"Instant Classic is hands down one of the best record retailers in Australia. They might not be the biggest company out there but, they’ve got a team of people who are knowledgable and passionate about music and actually care about their customers.

First and foremost, I'm very impressed by the customer service, and feel very well looked after, even long after my purchase. I honestly can’t recommend them enough. I know that gears could add up and get a little pricy, especially if you’re only starting up like me, but you are at the right place!

Instant Classic offers quality which I'd say is definitely worthwhile. Hit them up with any inquiries you have and you’ll understand what I am talking about."

Josh from Sydney got the Starter Turntable System in June 2020. "My whole setup arrived within a day and my vinyl has never sounded better."

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"I was looking to dust off the record collection and stumbled across Instant Classic one afternoon.

From the outset, the service provided has been second to none. Angus is knowledgable, helpful and made everything simple.

My whole setup arrived within a day and my vinyl has never sounded better.

If you want to enjoy listening to your vinyl again, these are the guys to set you up."

Damien from Melbourne got the Minimalist Turntable System in July 2020. "When there was an issue with my stylus and cartridge, I reached into to the team and they replied back straight away."

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"The team at Instant Classic were amazing in helping me choose the right turntable and sound system and completely in touch with me from purchasing, through to delivery. They reached out to make sure I was on the right track with my order and had the correct equipment to go along with it.

When there was an issue with my stylus and cartridge, I reached into to the team and they replied back straight away with what the problem was and how I could fix it. They have not only the knowledge and the products to get you going, but the drive and passion for record collecting and sharing music that you want in an authentic small business.

They have assisted me every step of the way from purchasing to spinning, with maintenance and with dozens of questions. Would be lost without them!

Couldn't recommend Instant Classic to buy your new record player or next sound system more!"

Shaanti from Byron Bay (@shaantix) got the Compact Turntable System in May 2020. "I just wanted to share this because their customer service was incredible, even FaceTimed me to help out!"

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"I bought this whole set up (turntable, amplifier and speakers) from @instantclassic.aunz.

This is not a sponsored post at all! I spent quite a bit of my own moneys on this as it's been something I've been wanting for years...

I just wanted to share this because their customer service was incredible, even FaceTimed me to help out! So big shoutout.

In case anyone else is in the market for some of this gear, I highly recommend."

Monty from Rockhampton got the Starter Turntable System in July 2020. "It took the pain out of buying the individual components and hoping I was making the right decision."

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"After making a disappointing purchase 18 months ago, I wanted be wise with my next turntable purchase. After doing months of research, however, I was more confused than ever.

When I found “Instant Classic”, there were a number of things that stood out to me. Firstly, the opportunity to purchase a complete system was a big plus. It took the pain out of buying the individual components and hoping I was making the right decision.

On their website, they claimed to have great service, both before and after purchase. In reality, “great” is an understatement. Sam was very helpful and answered all of my questions patiently.

After the system arrived, the great service didn’t end. Again, Sam was available to help with any setup questions and advice. I cannot find any fault with the entire experience and can highly recommend Sam and the team.

With regards to the system, I could not be happier. It is everything that my previous one was not. My records sound fantastic. I’m hearing elements that I have never heard before."

Rupert from Sydney got the Essential III Phono turntable in June 2020. "Instant Classic are a rare example of beautiful, well-curated products, stellar service, and lots of heart."

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"Instant Classic are a rare example of beautiful, well-curated products, stellar service, and lots of heart.

They helped me find the perfect turntable over WhatsApp, and worked with me to iron out a few technical issues (suffice to say, if hypothetically you vacuum up a vital component of your record player, you will be well looked after).

I can't recommend buying from these folks enough."

Leila from Sydney got the Starter Turntable System in June 2020. "I was also incredibly impressed with the speakers and glad I got the Bluetooth addition."

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"I wanted to thank you for all your help in choosing the right system and support in setting it up. Thank you for your patience in spending 40 mins with me on the phone on a Friday night so I could use my new turntable all weekend.

As I’ve mentioned, I am an absolute vinyl novice, but having spent the past 5 days listening to my small collection I will never turn back! I was also incredibly impressed with the speakers and glad I got the Bluetooth addition.

I wish you all the best with your new business – you are providing an amazing service!"

Daniel from Canberra got the Essential III Recordmaster in June 2020. "... And a big bonus, my kids love listening to my albums too."

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"Thanks Instant Classic team for your practical technical advice while I was researching which turntable to purchase.

It made my purchase all the more easy with great service, delivery and now I have the ProJect Essential III Recordmaster spinning my old vinyl.

Set up was easy and the sound is just what I hoped for. And a big bonus, my kids love listening to my albums too."

Lyn from Melbourne got the Primary E Modular turntable with Bluetooth and an acrylic platter in July 2020. "The turntable was easy to set up, looks fantastic and provides great entertainment."

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"Recently I purchased a turntable from Instant Classic for my 18 year old daughter.

The turntable was easy to set up, looks fantastic and provides great entertainment.

I spoke to Sam who provided terrific customer service and a product that was perfect for my daughter.

Thanks Sam and Instant Classic. The house is rockin’!!"

Nicolai from Sydney got the Primary E Modular in May 2020. "I would highly recommend—five out of five stars."

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"I was looking online for a Pro-Ject Primary E Phono turntable. I came across Instant Classic and saw that I could rent a turntable for a low monthly price. For quite a while, I've wanted to test the turntable out so I signed up.
 
The service was excellent and delivery was on time. Due to a change in personal circumstances, I had to cancel my subscription and return the turntable. I wrote an email and was afterwards provided with the return-slip where postage had already been taken care off. Furthermore, I received a full refund of my deposit.
 
I would highly recommend—five out of five stars."

Daniel from Canberra got the Essential III Recordmaster in June 2020. "... And a big bonus, my kids love listening to my albums too."

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"Thanks Instant Classic team for your practical technical advice while I was researching which turntable to purchase.

It made my purchase all the more easy with great service, delivery and now I have the ProJect Essential III Recordmaster spinning my old vinyl.

Set up was easy and the sound is just what I hoped for. And a big bonus, my kids love listening to my albums too."

Narbeh from Sydney got the Starter Turntable System in May 2020. "The guide from Gabi was key. I knew I was making a purchase with IC after reading the product page."

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"While I am fully immersed in my vinyl collection, the Pro-Ject Bluetooth receiver has been a revelation. So nice to just change a channel in the amp and play my digital catalogue. I have barely watched TV in the last two weeks...

The guide from Gabi was key. I knew I was making a purchase with IC after reading the product page.

A very happy customer now spending weekends at record shops :)"

Chloe from Sydney got the Primary E Modular with Bluetooth in July 2020. "I bought it for my roommate for her birthday and she absolutely loves it!"

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"Absolutely loving the new Pro-Ject record player. I bought it for my roommate for her birthday and she absolutely loves it! It sounds amazing and looks great! Would highly recommend.

Also the service has been spot on, the team helped me through the whole process start to finish to make sure I had all the necessary components. Couldn’t be happier!"

Tom from Newcastle got the Starter Turntable System in June 2020. "The sound system is exactly what I was looking for. 11/10"

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"I would highly recommend Instant Classic as a go to for your sound system & vinyl needs.

I felt a high level of trust & confidence for a newbie to the world of Vinyl and the customer service was excellent. I was getting help at 10pm on a Friday night! Can't beat that.

Thanks to Sam at Instant classic for sorting me out. The sound system is exactly what I was looking for. 11/10"