Shipping, pick-up & returns
Want to know something really cool? Every audio component sold on Instant Classic is entitled to a 50-day trial. It only excludes records, cleaning products and spare parts, as these can't realistically be resold as seconds by us.
If you get your product set up - say a turntable, amplifier or speaker - and for some reason want to return it, we'll take it back within 50 days of you receiving it. Even if it's opened and used.
Yep, 50 days. Yep, even if you've opened it and used it.
Why? Because we've got faith in our products. And if you don't enjoy your purchase as much as we hope you will, there's no reason for you to be stuck with it. We want you to be happy and shop with us again one day.
Why 50 days? Because we want you to genuinely try our products in the situation you'll be familiar with every day. Most sites don't offer such a friendly return policy - there's usually always the clause 'must be returned in brand new condition'. Not with us.
If you're not totally happy with your purchase, just contact us and request a return. We'll send you a barcode that the post office will scan, and you don't need to pay anything. Just take the products in. Once received, we'll then inspect and clean it and resell it as a refurb.
All you need to do is make sure you keep all of the original packaging the item arrived in, and that the product is in good working order. It doesn't even need to be in brand new condition.
Once we receive it, a full refund will be processed via your original payment method within 3 business days.
Shipping and delivery
We do free, registered shipping Australia-wide on all orders of $100 and over. Any orders below that are charged $7. That's still below our actual cost of freight, but helps us cover what we need to.
Delivery time typically takes 2-3 business days in metro areas (excluding WA), even during COVID-19. Expect WA and regional areas to take up to a few days' extra.
Either way we'll send your order out from our Melbourne warehouse by the next day so it gets to you as fast as possible.
For selected Australian cities and products, we also offer a Click & Collect service with partner record stores. This option will be shown during check-out where available. The product will be delivered to your chosen store where you'll be able to pick it up at your convenience.