We allow refunds for any reason within 30 days, even after you've used the turntable. Return policies that expect things to come back 'as new' kinda suck, right?

If you decide you don't like it after having a play, we'll arrange for a free return postage slip so you can drop it off at the post office. No printer required - just show your phone with the barcode we send to you.

Once we receive it, you'll get a full refund, and we'll find another home for it as a second hand item.

Just make sure you keep all of your packaging in case you do want to request a return; the products can't travel safely without it.

Our products are pretty easy to get going on your own, but we'll always be on hand to chat (even via video) if you want some extra help when your order arrives. We've done this with a bunch of customers and it's always nice to put a face to the name!

Think of us more as buddies here to help with your audio. Whether it be on WhatsApp, livechat, mobile or email - whatever suits.

You'll talk directly to one of our team in Australia. No lousy bots or queues, and you'll usually hear back within an hour during opening hours.

Each turntable (and any bundled phono stage or Bluetooth product) comes with a 2 year Australian manufacturer's warranty, honoured by us as an authorised retailer. That'll protect you against unexpected defects and breakdowns (not caused by physical damage).

If anything happens, just get in touch and we'll get it sorted. Faults are pretty uncommon thanks to the quality of our products, but if something does play up, we want you back up and running!

Realistically though, that kind of warranty is par for the course these days. What's more important is the support you get from your retailer for set-up help, troubleshooting and just general advice as you go.

That's where I like to think we excel. We're here to help you for the lifetime of your product, any day of the week and for any question.

No matter where you are in Australia, we'll send your turntable to you registered and insured with no freight cost.

We ship from Melbourne via Australia Post, and most orders are getting to Australian capital cities in 2-3 working days for everywhere except WA and regional areas (which are more like 5-7 days).

Things are still unpredictable though, so we can't give any guarantees unfortunately.

Alternatively, when you go through checkout, you'll see an option to get your product delivered to one of our partner record stores in Melbourne, Sydney, Brisbane, Gold Coast or Perth.

A convenient way to pick up your new gear, and a great chance to visit a local record store. New cities will be added over time.

We're really conscious about the footprint of our supply chain at Instant Classic, and are constantly working on ways to shrink it. The nature of the products we choose certainly helps, as do operational considerations like efficient shipping and waste minimisation.

While our products use a small amount of plastic compared to some of the more crude and disposable audio products out there, the packaging still contains plastics and foams for protection during freight.

We're always bugging our suppliers about transitioning to more environmentally-friendly materials, but in the meantime, we're doing what we can ourselves by buying plastic offsets for every product we sell. Find out more about the program →.